Store Policies
. Introduction
Welcome to BrightNest Living UK (“we”, “us”, “our”).
By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions.
Please read these terms carefully before using our website.
2. Online Store Terms
You may not use our products for illegal or unauthorised purposes
3. Product Information
We aim to provide accurate product descriptions, photos, and details.
However:
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Colours may appear differently on various screens
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Sizes may vary slightly due to manufacturing
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Stock levels and prices may change without notice
4. Order Acceptance
After placing an order, you will receive an order confirmation email.
This does not represent acceptance — your order is accepted once it has been processed and shipped.
We may cancel an order if:
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The product is unavailable
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The order raises concerns about fraudulent activity
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The shipping address is incomplete or invalid
5. Prices & Payments
All prices are shown in GBP (£).
We reserve the right to update prices at any time.
Accepted payment methods include:
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Visa, Mastercard
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Shopify Payments
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Apple Pay / Google Pay
6. Shipping & Delivery
Shipping times are estimated and not guaranteed.
Delays caused by carriers, customs, or incorrect addresses are outside our control.
For full details, please see our Shipping Policy.
7. Returns & Refunds
We offer a 30-day return policy.
Products must be unused and in original packaging.
For defective or incorrect items, contact us within 7 days of delivery.
Full details are available in our Refund Policy.
8. Limitation of Liability
We are not liable for:
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Delays caused by shipping carriers
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Misuse or incorrect installation of products
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Losses caused by events outside our control (force majeure)
Our maximum liability is limited to the total value of the order.
9. User Comments & Reviews
By submitting reviews, photos, or comments, you grant us permission to use them for marketing purposes.
We may remove comments that:
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Are offensive or harmful
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Contain misleading information
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Promote unrelated products or services
10. Privacy Policy
Your submission of personal information is governed by our Privacy Policy, which complies with GDPR requirements.
11. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Updates will be posted on this page.